Refund & Return Policy – Tajhatbd.com

At Tajhatbd.com, customer satisfaction is our top priority. We are committed to providing high-quality products and a smooth shopping experience. If you face any issues with your order, our refund and return policy is designed to assist you.

🔄 Eligibility for Return & Refund

You may request a return or refund under the following conditions:

• Received a damaged or defective product
• Received a wrong item
• Product does not match the description or image
• Order was not delivered

Customers must request a return within 24–72 hours after receiving the product.

📦 Return Conditions

To be eligible for a return:

• Product must be unused and in original condition
• Must include original packaging, tags, and invoice
• Product should not be damaged by the customer

💸 Refund Process

• Once your return request is approved, the refund will be processed within 7–10 working days 
• Refund will be issued via the original payment method (bKash, Nagad, Bank, or Card) 
• You will receive a confirmation via SMS or Email after processing

🚫 Non-Refundable Cases

Refund will NOT be applicable in the following cases:

• Product is used or damaged by customer
• Request made after the allowed time
• Change of mind after purchase
• Products like:
  • Personal care items
  • Perishable goods
  • Customized products

🚚 Shipping Charges

• Delivery charges are non-refundable
• Return shipping cost may be borne by the customer unless the issue is from our side 

📞 How to Request a Refund

To request a return or refund:

1. Contact our support team via phone/email
2. Provide Order ID and issue details
3. Attach photos (if product is damaged/incorrect)
4. Our team will verify and process your request

📝 Important Notes

• Refund approval depends on product inspection
• Processing time may vary due to payment gateway or banking delays
• Tajhatbd.com reserves the right to approve or reject any request